Last updated: March 2026
Thank you for shopping at PrimeSupps.lk. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
We accept returns within 3 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all seals intact.
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 3–5 business days. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
Please allow additional time for the refund to reflect in your account depending on your bank or payment provider.
If you would like to exchange your item for a different size, flavour, or variant, please contact our customer support team within 3 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.
Certain items are non-returnable and non-refundable. These include:
In the unfortunate event that your item arrives damaged or defective, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or issue a full refund depending on your preference and product availability.
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will arrange for collection or provide a prepaid shipping solution.
Refunds and exchanges will be processed within 3–5 business days after we receive and inspect your returned item. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.