At PrimeSupps.lk, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.
Information We Collect
When you visit our website, we may collect certain information about you, including:
Personal identification information such as your name, email address, and phone number, provided voluntarily during registration or checkout.
Payment and billing information necessary to process your orders, including card details, which are securely handled by trusted third-party payment processors such as PayHere.
Browsing information such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.
Order history and purchase preferences to improve your shopping experience.
Use of Information
We may use the collected information for the following purposes:
To process and fulfil your orders, including shipping and delivery across Sri Lanka.
To communicate with you regarding your purchases, provide customer support, and respond to inquiries.
To personalise your shopping experience and present relevant product recommendations.
To improve our website, products, and services based on your feedback and browsing patterns.
To detect and prevent fraud, unauthorised activities, and abuse of our website.
To send you promotional emails or offers — you may unsubscribe at any time.
Information Sharing
We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Trusted service providers: We may share your information with third-party providers who assist us in operating our website, processing payments, and delivering products. These providers are obligated to handle your data securely and confidentially.
Delivery partners: Your name and address are shared with courier services solely for the purpose of delivering your order.
Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted and processed through secure, PCI-compliant payment gateways.
Please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and gather information about your preferences and interactions with our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.
Your Rights
You have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data, subject to legal obligations.
Opt out of marketing communications at any time.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically to stay informed about how we protect your information.